"I recently had Home Instead come in to help my mother with 24 hr a day care. They were easy to deal with and happy to help. Also very flexible when days/hours needed to be changed. The PSWs were very kind and professional. I would recommend that if you need any kind of help with at home or in a retirement home (as our case was) that you contact Home Instead Mississauga."
Kristine L., clients' daughter
"Caregivers from Home Instead (H.I.) are allowing me to keep my husband, who has Alzheimer's, at home, where he is happy, as long as possible. While the caregivers tend to my husband's needs, I get a break so that I can get out to socialize, be intellectually stimulated, and attend aquafit classes. Without H.I., I'd likely be stuck at home 24/7 and risk caregiver burnout or severe depression. Our current caregiver is wonderful and she, my husband and I get along very well, as H.I. makes it a priority to find a good fit between the client and the caregiver. Our caregiver is very attentive and responsive to my husband's needs by preparing his brunch and making sure that he has all the coffee that he wants and that the water in his hot water bottle is actually hot. She actively engages him in conversation and activities such as looking at photo albums. She straightens his bed after he wakes up or has a nap and makes sure that he is safe. Our caregiver has also been a great help to me with light housekeeping, and when she finishes her shift, everything is always neat and tidy, leaving me free to do my other tasks such as shopping, banking, bill paying, gardening, arranging for house repairs and all of the other things that need to be done in order to keep a house functioning smoothly. I'm very impressed with H.I.'s oversight and procedures; for example, H.I. has a 24/7 call centre; the H.I. client representative always personally introduces new caregivers to clients; if a caregiver is late arriving, the caregiver is required to phone the H.I. call centre and the H.I. person on call phones and informs the client. If a caregiver is ill and cannot make their shift, H.I. informs the client and offers to find a substitute caregiver. All caregivers are required to sign in and sign out from their shift with head office. If there are virtually any issues at the client's home, the caregiver can phone the H.I. call centre to find a resolution. In addition, the H.I. client representative regularly visits each client's home for quality assurance and to assess the client's satisfaction. I feel very happy and secure with Home Instead's service."
Mara G., client's wife
"We needed 24 hour care for our Uncle and Paul at Home Instead Mississauga/Etobicoke was able to provide it same day. The PSW's were amazing and they went above and beyond the call of duty. We can't thank Home Instead enough for what they have done for our family"
Maia M, client's niece
"Home Instead Mississauga and Etobicoke have provided superlative care for my in-laws for a few years now. We cannot say enough about the very high level of care they have provided. Both caregivers and management have consistently demonstrated competence and compassion and have gone far beyond our expectations to care for our loved ones daily and in times of crisis. Brenda and Greg are highly skilled in choosing their staff and also in keeping us advised of any issues or changes. Their knowledge of the local health care and hospital systems has been critical in obtaining good care for my in-laws. During times of serious need, Brenda and Greg have been following the ambulance and spending many hours at the hospital, both in our absence and with us at medical meetings. It is clear that they are deeply fond of my in-laws and have demonstrated that from the beginning. Because of Home Instead and the trust we have in them, we have been able to have considerable peace of mind that the best is being done for our family. As we live out-of-town, for us this has been double important. I would highly recommend Home Instead Mississauga-Etobicoke."
Janet M., client's daughter-in-law
"Upon meeting the representative from Home Instead we were immediately at ease. Conversation and our desires were warmly received. Even though our "indecision" lingered, when I called Home Instead in a "panic" in an emergency situation, I was again warmly received. I was patiently listened to and in a "extremely short timeline" Home Instead was able to assist me with someone who willingly and graciously 'filled the bill'."
Cecilia
"When it comes to delivering quality service while encompassing empathy, patience and grace, I can't think of a better organization that I would recommend and trust my family with. They have always gone above and beyond what is expected of any home care service and might I add at lightning speed...I swear they don't sleep! It is not an easy decision to entrust in just anyone to care for your family, that is why I felt strongly about posting this review in hopes that I can make that decision a little less daunting for the next family. Thank you Home Instead for not only having a passion for what you do but for caring about those who you do it for. :)."
Nav Singh
Mississauga
